SCAM Swapter Withholding 700 XMR – 2 Months of Empty Promises

Trêvoid

TrêvoidTrêvoid is verified member.

No KYC / AML
Staff member
Administrative
Words from, cephalopod (OP)

I initially chose Swapter because they were listed on KYCnot.me and vouched for by Orangefren. After my previous successful experiences, I felt comfortable using their service for a larger 700 XMR exchange. Since the transaction stalled two months ago, I have been in near-daily contact with their live support team.
  • The Excuse: Support consistently blames "liquidity provider issues" for the delay.
  • The Contradiction: They explicitly state there are no AML/KYC holds on my account.
  • The Broken Promises: Last week, they claimed a manager would email me with specific details. Despite providing multiple email addresses and following up repeatedly, I have received zero correspondence, even though they claim their manager has sent multiple messages.
I am growing increasingly concerned that Swapter is attempting to keep this case under the radar to continue operations while ignoring my funds. I hope they haven't chosen to exit scam, and I want to believe this is a logistical error they are eager to fix now that this has become public.
  • Redacted Proof: https://bitcointalk.org/index.php?topic=5572984.0
  • Unredacted Documentation: I have documented every conversation and have the full, unredacted transaction link ready. I have already provided these materials to a trusted member of this forum for verification. If Swapter denies these claims, I am ready to provide further proof to the community.
I am requesting the community's support in flagging this account to force a resolution. If you are an active Bitcointalk member, please review the evidence and consider supporting the following flags:
I want to remind everyone that even services with a solid reputation and positive community feedback can change their behavior overnight. Please be extremely cautious; past successful transactions are not a guarantee of future safety. If you are currently using Swapter, I strongly suggest withdrawing any funds held on their platform until this matter is clarified. I am sharing OP story not just to recover his funds, but to ensure no other members fall into the same trap while they maintain the appearance of a functioning business.
 


I asked them about the situation but received no clear reply. I believe this is a blatant scam, and in my view they are scammers.
 
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